Privacy Policy

Last updated: 24 September 2026

Who we are

Aspire Energy Solutions Ltd is the data controller for personal information collected through this website.

Company: Aspire Energy Solutions Ltd
Company number: 13364499
Address: Ground Floor, 9 Cranmore Drive, Shirley, Solihull, B90 4SB
Email: admin@aspireenergysolutions.co.uk
Telephone: 0121 716 7171

Information we collect

When you use our Contact or Arrange a Survey forms, we may collect your name, address, postcode, telephone number, email address, property and heating details, the improvements you are interested in, measures already present at the property, preferred contact method, preferred survey date and the contents of your message.

Our website may also collect limited technical information such as IP address, browser and device information, pages visited and cookie choices for security, operation and—where you consent—analytics.

How we use your information

We use personal information to respond to enquiries, assess the services or support that may be relevant to your property, arrange surveys, provide quotations and services, keep records of communications, improve our website and protect the site from misuse.

Our lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, because we have a legitimate interest in responding to and managing genuine customer enquiries, or because you have given consent. You may withdraw consent at any time where consent is the basis used.

Forms, storage and email

Contact and survey submissions are stored securely in WordPress/Ninja Forms and are also sent by email to Aspire Energy. Email notifications use the address supplied in the form as the Reply-To address so our team can respond. Access is limited to authorised people who need it for their work.

Sharing your information

We do not sell personal information. We may share it with trusted service providers that support our hosting, email delivery, website forms, security, IT and analytics, or with professional advisers and public authorities where required by law. These providers may only use the information for the services they provide to us and must protect it appropriately.

How long we keep information

We keep enquiry and survey information only for as long as reasonably necessary to respond, provide requested services, maintain appropriate business and legal records, resolve disputes and meet legal obligations. Records are reviewed and deleted or anonymised when no longer required.

Cookies and analytics

We use essential cookies needed for the website to function and to remember your cookie choices. Optional analytics or similar cookies are used only where enabled and permitted by your consent choices. You can manage non-essential cookies using the cookie banner or settings available on the site.

Your rights

Under UK data protection law, you may have rights to access, correct or erase your personal information, restrict or object to processing, receive certain information in a portable format and withdraw consent. These rights are subject to legal conditions and exemptions.

To exercise a right or ask a privacy question, email admin@aspireenergysolutions.co.uk. We may need to verify your identity before acting on a request.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint/.

Changes to this notice

We may update this privacy notice when our services, website or legal obligations change. The latest version will always be published on this page.